Frequently Asked Questions

Everything you need to know about ordering, materials, shipping, and returns.

FAQ

How long does processing take?
Orders are processed within 1 to 3 business days. You will receive tracking information once your order ships.


Can I change or cancel my order?
If your order has not shipped, contact us as soon as possible and we will do our best to assist.

How long does shipping take?
Standard shipping typically arrives within 3 to 7 business days after processing.


Do you ship internationally?
We currently ship within the United States. International shipping options will be announced soon.

What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn and in original packaging.


Are earrings returnable?
For hygiene reasons, earrings are final sale unless defective.

What materials do you use?
Cristl pieces are crafted from stainless steel with premium gold plating, selected for durability and comfort.

Is your jewelry safe for sensitive skin?
Yes. Our pieces are hypoallergenic and designed to minimize irritation.

Can I wear it in water?
While our jewelry is designed to hold up to everyday wear, we recommend removing pieces before swimming or showering to maintain their finish.

Need More Help?

Have a specific question about your order or a product? Send us a message and we’ll get back to you within 24 to 48 hours.